Privacy Policy

Last updated: January 15, 2026

Momentrax ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our software-as-a-service platform ("Service").

1. Legal Basis

This policy is compliant with the Uganda Data Protection and Privacy Act, 2019, and generally accepted data protection principles within the East African region.

2. Information We Collect

  • Personal information (name, email address, phone number)
  • Business information (company name, address, tax identifiers)
  • Account credentials and authentication data
  • Usage data (logins, activity logs, IP address, browser type)
  • Payment and billing metadata (processed via third-party providers)

3. How We Use Your Information

  • To provide and operate the Service
  • To manage user accounts and subscriptions
  • To communicate service updates and notifications
  • To improve system performance and security
  • To comply with legal and regulatory obligations

4. Data Storage & Security

We store your data on secure servers and apply reasonable technical and organizational safeguards to prevent unauthorized access, loss, or misuse.

5. Data Sharing

We do not sell your personal data. Data may only be shared with:

  • Trusted service providers (hosting, payment processing, SMS/email gateways)
  • Law enforcement or regulators where required by law

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent where applicable
  • Request data portability

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

9. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: support@momentrax.com

GDPR & International Data Protection Compliance

For users located in the European Union (EU) and European Economic Area (EEA), Momentrax processes personal data in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • User consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
Data Subject Rights (EU)

EU users have the right to:

  • Access their personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
International Data Transfers

Data may be processed or stored outside the EU. Where applicable, we implement appropriate safeguards such as contractual clauses and secure processing controls to protect personal data.

Supervisory Authority

EU users may lodge a complaint with their local data protection authority if they believe their rights have been violated.

Where required, data processing is governed by our Data Processing Agreement (DPA) .